BTS BT21 Koya Face iPhone 15 Pro Case

Thank you for choosing Division Case for your custom smartphone case needs. Below is our shipping policy outlining delivery times, processing times, and shipping costs:

1. Delivery Times:

   • Shipping to the United States: Orders typically arrive within 5-7 business days.
   • Shipping Worldwide: International orders generally arrive within 14-21 business days.

2. Processing Times:

   • Production of custom cases takes approximately 1-3 business days, excluding weekends (Saturday and Sunday).

3. Shipping Carrier:

   • All shipments are sent via USPS (United States Postal Service) for reliable and efficient delivery.

4. Shipping Costs:

   • Shipping to the United States: $4.99 flat rate.
   • Shipping Worldwide: $25.00 flat rate.

Please note the following:

• Processing Time: The production process for custom cases takes approximately 1-3 business days to complete. Orders placed on weekends (Saturday and Sunday) will begin processing on the following business day.
• Shipping Delays: While we strive to ensure timely delivery, please be aware that unexpected delays may occur due to factors beyond our control, such as customs clearance procedures or inclement weather conditions.
• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor the status of your delivery.
• Customs Duties and Taxes: International customers may be subject to additional customs duties or taxes imposed by their respective countries. These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges.
• Address Accuracy: Please ensure that your shipping address is accurate and complete to prevent any delays or misdeliveries. Division Case is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you have any further questions or concerns regarding our shipping policies, please don't hesitate to contact our customer support team for assistance. We appreciate your business and strive to provide the best possible service to our valued customers.

• Snap-fit case with intehrated buttons
• Impact-resistant
• Charging port cutout
• Non-slippery grips with matte finish
• Maerial is TPU case
• Can not using NFC or wireless charging

Accidentally order the wrong size? If your order hasn't been shipped yet, please reach out to us at support@divisioncase.com. During business hours, we typically respond within 2-4 hours.🙂 If you need to return or exchange your product for any reason within 30 days of purchase, simply contact us at support@divisioncase.com and we'll help you through the process. Please note that all sales are final for custom orders and clearance products. Thanks!.

If you find that the item is broken, defect or faulty when you receive the item, please contact us for return or exchange immediately. Purchased product can be exchanged or ask for money refund in an unused shape for within 14 days of delivery. This return policy does NOT apply if it related to the buyer's mistakes. We will refund you after receive the returned item.

If the item you received is faulty or incorrect, please contact us support@divisioncase.com and don't forget quoting your order reference number. Please always contact us BEFORE shipping your item back to us. We can offer you exchange or money refund then.