Return & Refund Policy

At Division Case, we strive to provide high-quality products and exceptional customer service. Please read our return and refund policy carefully to understand your rights and responsibilities when making a purchase from us:

1. Return and Refund Eligibility:

   • Returns, refunds, or exchanges are approved in the following circumstances: a. If the item received by the customer is incorrect, damaged, or missing due to an error on our part, such as receiving a product that does not match the order placed or if the item is damaged or lost during shipping.
   • Time frame for return is 30 days of receiving your order.
   • The item must be in its original packaging.
   • Proof of purchase is required.
   • Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund or exchange.
   • Returns due to dissatisfaction with the product will be evaluated on a case-by-case basis. We reserve the right to refuse returns for reasons such as change of mind, dislike of the product, or ordering the wrong item.
   • Returns, refunds, or exchanges are not accepted if the error or issue arises from the customer's side.

2. Non-Acceptance of Returns and Refunds:

   • Returns, refunds, or exchanges cannot be accepted based on customer dissatisfaction with the received item. We provide detailed descriptions and information about our products on our website, and purchasing from us implies that you have read and understood our terms and conditions.

3. Process for Returns and Refunds:

   • If you believe there is an error with your order or if you receive a damaged or incorrect item, please contact our customer support team at cs@divisioncase.com
   • To facilitate the return process, please provide your order number, a description of the issue, and clear photos showing the problem with the item.
   • Our team will review your case and determine the appropriate course of action, which may include issuing a refund, providing a replacement item, or offering store credit.

4. Customer Responsibility:

   • It is the customer's responsibility to ensure that all information provided during the ordering process, including shipping address and product specifications, is accurate and complete.
   • Customers are also responsible for carefully reading and understanding our product descriptions, terms of service, and return policy before making a purchase.

5. Final Discretion:

   • Division Case reserves the right to make the final decision regarding returns, refunds, or exchanges, based on the specific circumstances of each case.
6. Shipping Costs: Shipping costs for returning items will be the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. And customers return the products by mail

By making a purchase from Division Case, you acknowledge and agree to abide by the terms and conditions outlined in this return and refund policy. If you have any questions or need further assistance, please don't hesitate to contact us at cs@divisioncase.com