FAQs

Frequently Asked Questions (FAQ) - Division Case:

  1. What types of smartphones do you offer custom cases for? At Division Case, we offer custom cases for a wide range of popular smartphone models, including iPhones, Samsung Galaxy devices, Google Pixel phones, and more.

  2. How do I customize my smartphone case? Customizing your case is easy! Simply select your smartphone model, choose your preferred case type (e.g., slim, tough, or wallet case), and use our intuitive design tool to upload your own images, artwork, or text. You can also choose from our library of pre-designed templates for added convenience.

  3. What materials are your custom cases made of? Our custom cases are made of high-quality materials, including durable polycarbonate and TPU (thermoplastic polyurethane), ensuring optimal protection for your device without adding extra bulk.

  4. How long does it take to receive my custom case? Once you place your order, our team will begin processing it immediately. Most orders are shipped within 1-3 business days. Delivery times may vary depending on your location, but you can expect to receive your custom case within 5-7 business days after shipping.

  5. Can I return or exchange my custom case if I'm not satisfied with it? We want you to be completely satisfied with your purchase. If you're not happy with your custom case for any reason, please contact our customer service team within 30 days of receiving your order. We will do our best to resolve any issues and offer a refund or exchange if necessary.

  6. Are your custom cases compatible with wireless charging? No, our custom cases are designed not compatible with wireless charging or NFC

  7. Do you offer bulk discounts for large orders? Yes, we offer discounts for bulk orders. Please contact our sales team for more information and a personalized quote.

  8. How can I contact customer support if I have a question or need assistance? If you have any questions or need assistance, our friendly customer support team is here to help. You can reach us via email at cs@divisioncase.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide the best possible service to our customers.